PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience: Your information helps us to better respond to your individual needs.

  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.

  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails and texts: The email address and phone number you provide for order processing will only be used to send you information and updates pertaining to your order. We use cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

Note: If at any time you would like to unsubscribe from receiving future emails or texts, we include detailed unsubscribe instructions at the bottom of each communication.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database, accessible only by those authorized with special access rights to such systems, and required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Yes, cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Customer activity data is shared using the Facebook Pixel, advanced matching, and Conversions API. Customers can disconnect this data from their Facebook account by changing their settings for Off-Facebook Activity.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

CALIFORNIA PRIVACY RIGHTS

The State of California has established its own unique regulations that apply to California residents.

As of its effective date of January 1, 2020, we are compliant with the California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100 et seq. (CCPA).

Any California resident may request, free of charge, the personal information we have collected or stored about themselves or about a member of their household. For security purposes, we reserve the right to ask for verification of your identity and proof of your California residency at the time of your request.

Any California resident has a right to request the personal data we have collected, or request deletion of the personal data we have collected, including but not limited to:

  • Any personally identifying information, such as a real name, alias(es), mailing or resident address, IP address, email address, account name, biometrics, or any other data that could uniquely identify a California resident.

  • Commercial information, including products or services purchased, obtained, or considered, search history, interactions with our website, or any other purchasing or browsing history of our site and/or offer(s).

  • Site comments made publicly or privately.

  • Geolocation data.

  • Professional or employment-related information.

  • Education information.

We reserve the right to collect any of the above data on California residents and their households.

We DO NOT plan on selling your data. Regardless, any California resident can email us at [email protected] to explicitly request to opt-out of any such sale of data.

California residents also have the option to request a full deletion of their account and any data we have collected and associated with them.

We agree to comply with any data request or deletion made pursuant to the CCPA in a reasonable timeframe, during normal business hours and excluding holidays or our pre-scheduled time off.

NEWSLETTER PRIVACY

We offer the opportunity for you to volunteer certain information to us that is used for email and marketing purposes. This information includes, but is not limited to, your name and email. You will have an opportunity to unsubscribe from any future communications via email, but we reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business, such as through Facebook ads or Google Pay Per Click marketing campaigns. We do not sell your information to third parties.

MOBILE MESSAGE SERVICE TERMS AND CONDITIONS

Last updated: 12/17/2021

The Relaxed Glam mobile message service (the “Service”) is operated by Relaxed Glam (“Relaxed Glam,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Relaxed Glam’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Relaxed Glam through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Relaxed Glam. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Reply with the single keyword command STOP. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Relaxed Glam mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

Last updated: October 28, 2020

NOTICE

These Terms and Conditions of Use are legally binding. It is your responsibility to read these Terms carefully prior to purchase, use, or access of any of our products, including online courses.

GENERAL PROVISIONS

This website is owned and operated by Relaxed Glam, a California company. Our principal place of business is located in Ojai, CA.

You must be at least thirteen years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain it. However, we make no explicit representations or warranties regarding the safety of your individual use of the website. These Terms and Conditions are subject to change at any time.

OVERVIEW

This website is operated by Relaxed Glam. Throughout the site, the terms “we,” “us,” and “our” refer to Relaxed Glam. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms, you may not access the website or use any services.

INTELLECTUAL PROPERTY NOTICE

All images, text, designs, graphics, trademarks, and service marks are owned by and the property of Relaxed Glam or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part. Modification of any materials contained on this site is illegal and may be prosecuted.

You may use our intellectual property with clear credit back to our site, along with links to the original material. However, you may not claim any of our intellectual property as your own.

ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence or have given us consent for your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction. A breach of these Terms will result in immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content may be transferred unencrypted and involve changes to conform to technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission. The headings used in this agreement are for convenience only and will not limit these Terms.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. This material is provided for general information and should not be relied upon as the sole basis for making decisions.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.

PRODUCTS OR SERVICES

Certain products may be available exclusively online. We cannot guarantee the accuracy of color displays on your monitor.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place. You agree to provide current, complete, and accurate purchase and account information.

OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. You use these tools at your own risk.

THIRD-PARTY LINKS

Certain content may include materials from third parties. We are not responsible for third-party websites.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us comments, you agree we may use them without restriction. We are not obligated to maintain any comments in confidence.

PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.

PROHIBITED USES

You are prohibited from using the site for unlawful purposes or to violate intellectual property rights.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. In no case shall Relaxed Glam or our affiliates be liable for any damages resulting from your use of the service.

INDEMNIFICATION

You agree to indemnify Relaxed Glam and hold us harmless from any claims arising from your breach of these Terms.

ENTIRE AGREEMENT

The failure of us to exercise any right or provision of these Terms shall not constitute a waiver of such right or provision.